Terms & Conditions

1. Scope and Contractual Basis

These General Terms and Conditions (GTC) apply exclusively to contracts for deliveries and services between REVIEWSMANAGERS and their clients who are entrepreneurs within the meaning of § 1 UGB and § 1 KSchG. The conclusion of contracts with consumers is excluded.

These GTC apply to all offers and subscriptions, in particular for the digital services agreed via the website, e-mail or other communication channels. Deviating, conflicting or supplementary terms and conditions of the client shall expressly not become part of the contract unless REVIEWSMANAGERS agrees to their validity in writing.

With the paid order/registration, the client declares their exclusive agreement with these GTC. In addition to these GTC, the service descriptions (tariffs), the separate privacy policy and, if applicable, the data processing agreement (DPA) are part of the contract.

2. Service Description and Scope

REVIEWSMANAGERS offers the client digital services in the area of digital reputation management, online presence and automated customer interaction. The exact scope of services depends on the subscription booked or the individualised offer.

Core services include:

• Automated review generation (main service): Provision of a digital solution for the automated collection of online reviews (in particular Google reviews), including technical integration, automated dispatch of review invitations, system maintenance, updates and technical support.
• AI Review Response: Automated AI-generated professional responses to customer reviews on supported platforms (Premium plan only).
• Dashboard Access: Real-time analytics and review management dashboard.

REVIEWSMANAGERS owes the diligent provision of the agreed services. A specific economic success, such as an increase in revenue, leads, search engine rankings or a certain number of positive customer reviews, is not owed or guaranteed.

3. Contract Conclusion and Term

The offers of REVIEWSMANAGERS are non-binding. The contract is concluded by the client making the paid order/registration (subscription) and its acceptance by REVIEWSMANAGERS (e.g. by sending an acceptance e-mail or confirming payment).

The minimum contract term depends on the option chosen by the client. After the minimum term expires, the contract automatically renews for the original minimum term unless terminated by either party in writing with 4 weeks' notice before the end of the respective term.

Terminations must be addressed in writing to sales@reviewsmanagers.com or the postal address. The right to extraordinary termination for good cause remains unaffected.

4. Prices and Payment Terms

The agreed total prices in euros (€) apply. Invoices are due within 14 days of the invoice date without deduction unless otherwise agreed. In the event of payment default, statutory default interest for commercial transactions pursuant to § 456 UGB applies at 9.2 percentage points above the base rate.

REVIEWSMANAGERS is entitled to temporarily block access to the service and suspend further service provision until full payment has been made. All services (including designs, source codes, licences) remain the property of REVIEWSMANAGERS until all claims have been paid in full.

5. Client Obligations & Intellectual Property

The client is obliged to provide REVIEWSMANAGERS with all documents, accesses and content necessary for the contractual provision of services in good time and in a usable digital format.

The client guarantees that the content provided is free of third-party rights and does not violate applicable law. The client indemnifies REVIEWSMANAGERS against all third-party claims arising from a breach of this warranty.

6. Warranty and Liability (B2B)

REVIEWSMANAGERS warrants that the services provided comply with the contractually agreed specifications. The warranty period for commercial transactions is six months from service provision or acceptance.

Liability of REVIEWSMANAGERS for slight negligence, with the exception of personal injury, is excluded. Liability for gross negligence and intent is limited to the order value (net remuneration) of the affected service. Liability for indirect damages, consequential damages, loss of profit or data restoration costs is excluded.

7. Data Protection and Data Processing

The processing of personal data takes place in accordance with the General Data Protection Regulation (GDPR) and the separate privacy policy available on the website. Where REVIEWSMANAGERS processes personal data of end customers of the client, REVIEWSMANAGERS acts as a data processor pursuant to Art. 28 GDPR and a written data processing agreement must be concluded.

8. Final Provisions

Austrian law applies exclusively, excluding conflict of law provisions and the UN Convention on Contracts for the International Sale of Goods.

The competent court at the registered office of REVIEWSMANAGERS (Vienna) is agreed as the place of jurisdiction for all disputes arising from or in connection with this contract.

Should individual provisions of these GTC be invalid, unenforceable or incomplete, this shall not affect the validity of the remaining provisions.