Privacy Policy

1. Contact & Inquiry Processing

If you contact us via the form on the website or by e-mail, the personal data you provide (e.g. name, e-mail address, message) will be stored for the purpose of processing the inquiry and in the event of follow-up questions.

Storage period: 6 months | Legal basis: Art. 6 para. 1 lit. b GDPR (pre-contractual measures)

2. Review Invitations on Behalf of Our Clients (Data Processing Agreement)

We send automated review invitations by e-mail on behalf of our business clients. For this purpose, we process personal data (e.g. name, e-mail address) exclusively within the framework of a data processing agreement pursuant to Art. 28 GDPR.

Legal basis: Art. 6 para. 1 lit. b and f GDPR | Purpose: Customer satisfaction analysis | Storage period: up to 12 months or as per client contract

3. Contract Processing & Customer Data

To fulfil our contractual obligations, we process the following data: name, address, company name, e-mail address, telephone number, payment data.

Purpose: Contract fulfilment, invoicing, support | Legal basis: Art. 6 para. 1 lit. b GDPR | Storage period: 7 years (pursuant to § 132 BAO)

4. Cookies & Web Analysis

Our website uses cookies to provide certain functions and improve the user experience.

Technically necessary cookies are used for the secure and stable provision of the website. Legal basis: Art. 6 para. 1 lit. f GDPR.

Consent-required cookies (e.g. Google Analytics) are only activated after your active consent via our cookie banner. Legal basis: Art. 6 para. 1 lit. a GDPR.

5. Transfer of Data to Third Parties

Personal data is only passed on if it is required for contract fulfilment, a legal obligation exists, or explicit consent has been given. Data processing agreements pursuant to Art. 28 GDPR exist with all service providers.

6. Storage Period

We only store your data for as long as is necessary for the respective processing purposes or as required by law.

• Inquiries via e-mail or form: 6 months
• Contract data (incl. invoices): 7 years (pursuant to BAO)
• Review data on behalf of clients: after order, max. 12 months

7. Your Rights under GDPR

You have the following rights under the General Data Protection Regulation:

• Right of access (Art. 15 GDPR)
• Right to rectification (Art. 16 GDPR)
• Right to erasure (Art. 17 GDPR)
• Right to restriction of processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object to data processing (Art. 21 GDPR)
• Right to withdraw consent (Art. 7 para. 3 GDPR)

If you believe that the processing of your data violates data protection law, you have the right to lodge a complaint with the Austrian Data Protection Authority (DSB): www.dsb.gv.at

8. Data Security

We use technical and organisational security measures to protect your data against manipulation, loss, destruction or unauthorised access. These include SSL encryption of our website, access restrictions to databases, regular backups, and staff training in data protection.